Elyvia Support
Find quick answers below or contact our support team for help with your account, app or privacy.
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Quick answers
How do I contact Elyvia AI support?
Email visiontech483@gmail.com. Include your registered email address and a short description of the issue, but never send your password.
How can I download Elyvia AI?
Visit the Home page and select Download, or open Elyvia AI directly on Google Play.
How do I delete my account and data?
Follow the instructions on our Data Deletion page. Deleting the app alone does not delete your account.
I’m unable to sign in. What should I do?
Check your internet connection, confirm you’re using the correct sign-in details and restart the app. If the issue continues, email our support team with your device model and app version.
Is Elyvia a medical or emergency service?
No. Elyvia is an AI companion and does not provide medical, mental-health or emergency services. For urgent help, contact local emergency services or a qualified professional.