Deleting your account is permanent. Once completed, your account and data cannot be restored.
1. How to request deletion
Use either of these methods:
- In the app: Open Elyvia AI, go to Settings → Account → Delete Account, review the notice and confirm.
- By email: Send a request from the email address linked to your account to visiontech483@gmail.com with the subject “Elyvia AI Data Deletion Request.” Include only the email address associated with your account.
We may ask you to verify account ownership. We will never ask for your password.
2. What will be deleted
After verification, we will delete or irreversibly anonymize your account profile, saved conversation content, preferences and other personal information linked to your account, unless retention is required as described below.
3. What may be retained
We may retain limited information where reasonably necessary to comply with law, prevent fraud or abuse, resolve disputes, enforce agreements or maintain security. Backup copies may remain for a limited period until overwritten through normal system cycles. Retained information remains protected and is not used for unrelated purposes.
4. Processing timeline
We aim to acknowledge requests within 7 days and complete verified deletion requests within 30 days. If local law requires a different timeframe, that law will apply. We will notify you when deletion is complete or if additional information is needed.
5. Deleting the app is not enough
Uninstalling Elyvia AI from your device does not automatically delete your account or server-side data. Please follow the request steps above.
6. Need help?
For questions about deletion or privacy, contact visiontech483@gmail.com.