This Privacy Policy applies to the Elyvia AI mobile application and this website (together, the “Services”). By using the Services, you acknowledge the practices described below.
1. Information we collect
Depending on how you use Elyvia, we may collect:
- Account information: such as your name, email address, profile details and sign-in identifiers.
- Conversation content: messages and other content you choose to submit so the AI can respond.
- Device and usage data: app version, device type, operating system, language, approximate location based on IP address, diagnostic logs and interactions with features.
- Support communications: information you provide when contacting us for help or feedback.
Please do not share sensitive personal information in conversations unless it is necessary and you are comfortable doing so.
2. How we use information
We use information to provide and personalize conversations, maintain accounts, operate and secure the Services, troubleshoot problems, understand product performance, communicate with you, comply with law and improve Elyvia. Where required, we rely on your consent or another lawful basis.
3. How information is shared
We do not sell your personal information. We may share limited information with service providers that help us host, analyze, secure and operate Elyvia; with authorities when legally required; or as part of a business transaction such as a merger or acquisition. Providers may process information only for the services they perform for us.
4. Data retention and security
We retain personal information only for as long as needed to provide the Services, meet legal obligations, resolve disputes and enforce agreements. Retention periods may differ by data type. We use reasonable technical and organizational safeguards, but no online service can guarantee absolute security.
5. Your choices and rights
Depending on where you live, you may have rights to access, correct, export, restrict or delete your personal information, and to withdraw consent. You can request account and data deletion using our Data Deletion page. We may need to verify your identity before completing a request.
6. Children’s privacy
Elyvia is not directed to children under 13, or the minimum age required in their country. We do not knowingly collect personal information from children below that age. If you believe a child has provided information, contact us so we can take appropriate action.
7. International processing and changes
Your information may be processed in countries other than your own, with safeguards where required. We may update this policy as Elyvia evolves. Material changes will be communicated through the Services or by another appropriate method, and the effective date above will be updated.
8. Contact us
For privacy questions or requests, email visiontech483@gmail.com.